Refunds and cancellations

If we cannot produce your report

A few websites block Google's speed test or automated reading. If we cannot produce your report, we refund the full amount you paid. You don't need to ask: we will tell you by email and start the refund.

If your report is late

Reports are ready within 24 hours of payment. If yours is not ready in that time, email us and we will either deliver it straight away or refund you in full, whichever you prefer.

Cancelling an order

You can cancel for a full refund any time before your report is ready. Email support@example.com from the email you used to order, with your website address. Once a report has been delivered, it cannot be cancelled, because you already have it.

How refunds are paid

Refunds go back to the same card, UPI account or bank account you paid with, through Razorpay. Once we start a refund, it usually reaches you in 5 to 7 working days, depending on your bank.

Questions

Email support@example.com or call +91 00000 00000.